Our attitude of being partnering with our clients has given us an opportunity to broaden our portfolio further to IT Infrastructure Management & Support (ITIMS).

Currently, we optimize, manage, monitor and support over 200+ desktops, laptops, printers and other devices, 10+ servers (Windows, Linux) and network elements like routers, switches, firewalls and broadband connections.

ITIMS is an integrated service product for your IT infrastructure. It provides a complete solution for effectively managing your IT infrastructure from day-to-day operations to upgrades, mergers, expansions or new implementations. This involves servers, desktops, laptops, operating systems, applications, 3rd party applications, printers, network devices like routers, switches, adapters and other IT equipments.

ITIMS offer includes:

• Desktop & devices management
• Server management
• Network management
• Data center management

"To partner with our clients by providing business responsiveness, quality and cost effective IT maintenance and support enabling them to focus more on value-added core competencies.”

Our Services assures you:

• Best Management
• Effective Monitoring
• Optimization

These capabilities are backed up by ITIL complaint processes & SLA driven engagements

• Incident management & pro-active monitoring
• Problem, change & configuration management
• Asset, patch & availability management
• Migration support, audits & reviews

The Talent Onboard spirit has been defined by core values and alive with excellent tireless efforts by our specialists, with significant experience in various verticals.

Operating systems, Databases, Messaging

• Windows, Linux
• MS-SQL, Access, Oracle, MySQL, Sybase
• MS-Exchange, Lotus

Application Servers, Web servers

• Microsoft IIS, Terminal server, Small Business Server, ISA Server
• Weblogic, Websphere, Apache, Tomcat, ColdFusion

System, Network & Database Certifications

• MCSE, MCSD, RHCE, SCSA, SCNA
• CCNA, CCNP, CCIE
• OCP, OCA, MCDBA

The Talent Onboard spirit has been defined by core values and alive with excellent tireless efforts by our specialists, with significant experience in various verticals.

Web, email or phone support and no signup required

• Tickets can be created via email, online or phone (created by staff), no user account or registration needed for users (ticket ID/email used for login)

Auto response, alerts, assign & transfer of tickets

• Auto reply when a new ticket is opened, staff and clients are kept up to date with alerts and tickets can be assigned/transferred to staff

Role based access, internal notes and support history

• Access levels based on groups/departments, internal notes to tickets for staff and all support requests and responses are archived

Delivery Model

Value Propositions

Lower Total Cost of Ownership	Focus on core business
Predictable support & service costs	Free up your valuable resources, enabling them to focus on value-added work
Redirect cost savings to other projects	Increase operational efficiencies and scalability
Avoid costs and challenges of managing their own It environments	Release IT resource for focus on projects that enable your business growth
Potential to reduce management costs

Pro-active approach	Enhanced service levels
Effective, efficient and predictable IT service management	Enhance service level visibility and management
Improve your customer satisfaction and productivity	Make the entire IT infrastructure accountable
Increase flexibility and responsiveness to your business needs	Increased security, stability & availability

Flexible engagement model

Pricing
Dedicated
Per device, per incident
Time & material, fixed annuity

Time
Contract period
Phased engagement
Scope & scale

Contractual
BOT – Build Operate & Transfer